Política de reembolso

Returns & Exchanges Policy

Last updated on 09/02/2026

All orders are personalized; each book we make is made for a specific client. For this reason, personalized products cannot be returned, refunded, or exchanged once production has started.

Quality Guarantee

Every book is carefully reviewed by our professional team before printing to ensure the highest quality in design, layout, and print.

Printing & Production Errors

If your book arrives with a printing or production error (such as missing pages, incorrect printing, misaligned pages, or poor print quality), we will:

• Reprint your book at no cost
  
  

• Ship a new copy to you as quickly as possible
  
  

Please contact us within 7 days of delivery and include clear photos of the issue.

Shipping Damage

If your book is damaged during shipping:

• Send us photos of the damage within 7 days
  
  

• We will replace the book at no extra cost
  
  

Customer-Provided Information

Please review all personalization details carefully before confirming your order.

We are not responsible for:

• Spelling errors in the child’s name
  
  

• Mistakes in the dedication text
  
  

• Incorrect personalization details provided by the customer.
  
  

Orders are printed exactly as submitted.

Lost Packages

If your order is marked as delivered by the carrier but not received, please contact us within 14 days so we can investigate with the carrier.

Contact

For any issue, contact us at info@thetinymango.com. We’re here to help and will always try to find the best possible solution.